PRIVACY POLICY – MAZALA CLOUD

Effective Date: May 5, 2025
Last Updated: May 5, 2025
Website: https://mazalacloud.com

Mazala Cloud (“Mazala Cloud,” “we,” “our,” or “us”) is a web hosting, domain registration, and infrastructure services provider operating as a business unit of Mazala Limited, a private limited company incorporated in the Hong Kong Special Administrative Region (HKSAR). We are committed to protecting your personal information and ensuring transparency in how we collect, use, and share your data through our website and services.

This Privacy Policy outlines how we handle your information when you use our website www.mazalacloud.com (the “Site”) or interact with us through service requests, account registration, technical support, or other communications.

By using this Site, you agree to the practices described in this policy.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to:

  • Information submitted through account creation, contact forms, hosting orders, or support requests
  • Interactions through client portals, dashboards, email, or scheduling tools
  • Cookies and tracking technologies used on the Site

This Policy does not apply to:

  • Offline interactions not initiated through the Site
  • Data processing by third-party domain registrars, hosting providers, or certificate authorities that maintain their own privacy policies

2. INFORMATION WE COLLECT

a. Information You Provide Directly

We may collect personal or business information, including:

  • Name, company name, email address, phone number
  • Billing and mailing address, domain registration data
  • Service preferences (e.g., shared hosting, VPS, SSL, DNS configuration)
  • Payment information and support correspondence
  • Technical documentation and account credentials

b. Automatically Collected Data

When visiting the Site, we may collect:

  • IP address, browser type, device type, and operating system
  • Page views, time on site, referral links, session behavior
  • General location data based on IP (e.g., city or region)

c. Information from Third-Party Service Integrations

We may receive data such as:

  • Domain registration status or transfer logs
  • SSL issuance updates and certificate metadata
  • System alerts or API-based provisioning statuses

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Create and manage hosting, domain, and infrastructure accounts
  • Process service requests and payments
  • Deliver configuration instructions, credentials, and notifications
  • Provide technical support
  • Comply with legal and security standards
  • Improve website performance and user experience

4. SHARING OF INFORMATION

We do not sell your personal information. We may share your data with:

a. Infrastructure and Domain Partners

To:

  • Register domains and manage DNS services
  • Issue SSL certificates and configure hosting environments
  • Enable CDN, backup, and uptime monitoring tools

b. Authorized Third-Party Service Providers

For:

  • CRM and support systems
  • Payment processing and invoicing
  • Email and client onboarding
  • Infrastructure and compliance monitoring

c. Legal or Regulatory Authorities

Where required to comply with obligations under HKSAR law or foreign jurisdictions (e.g., ICANN):

  • Law enforcement or court order
  • Registrar or security compliance inquiries

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

  • Enhance login sessions and dashboard performance
  • Track anonymous site usage
  • Remember user preferences

You may disable cookies in your browser or through our cookie banner settings. Essential cookies are necessary for the Site to function.

6. DATA SECURITY

Mazala Cloud applies safeguards including:

  • SSL encryption
  • Role-based access and credential protection
  • Secure cloud storage and firewalling
  • Regular audits and vulnerability monitoring

While no system is entirely immune to risk, we continuously improve our technical protections.

7. DATA RETENTION

We retain personal information:

  • As long as your account is active
  • For legal and billing purposes (typically 5–7 years)
  • Until deletion is requested, if allowed by law

8. YOUR RIGHTS UNDER HONG KONG LAW

Under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Object to certain types of processing
  • Withdraw consent where applicable

📧 To exercise your rights, email: privacy@mazalacloud.com

9. THIRD-PARTY PLATFORMS

Mazala Cloud may integrate with:

  • Domain registrars (e.g., OpenSRS, NameSilo)
  • Certificate authorities (e.g., Let’s Encrypt, Sectigo)
  • Scheduling or e-signature tools (e.g., Calendly, PandaDoc)

Please refer to their privacy policies for third-party practices.

10. CHILDREN’S PRIVACY

This Site is intended for users 18 years or older. We do not knowingly collect data from minors.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted to this page with a new “Effective Date.”

12. CONTACT US

For any questions or requests regarding this policy, contact:

Mazala Cloud

A business unit of Mazala Limited,

Registered in the Hong Kong Special Administrative Region

📧 Email: privacy@mazalacloud.com

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