ESG

ENVIRONMENTAL, SOCIAL, AND GOVERNANCE (ESG) AT MAZALA CLOUD

Delivering Digital Infrastructure with Responsibility, Inclusion, and Integrity

Effective Date: May 5, 2025

Mazala Cloud, a business unit of Mazala Limited, headquartered in Hong Kong, is committed to embedding ESG (Environmental, Social, and Governance) values throughout our digital infrastructure services. We specialize in cloud-native solutions and domain registration, with a vision to foster sustainable, equitable, and ethical growth across the global digital economy.

♻️ ENVIRONMENTAL AWARENESS IN DIGITAL SERVICES

While digital infrastructure is more sustainable than many traditional industries, the internet ecosystem still consumes significant energy. Mazala Cloud is dedicated to minimizing our environmental footprint by making sustainable choices at every level.

Our Environmental Focus:

  • Green Hosting Partners: We exclusively work with data centers that use renewable energy sources, efficient cooling systems, and sustainability certifications.
  • Eco-Conscious Domain Management: We select domain service providers committed to low-impact infrastructure and ethical internet governance.
  • Paperless Operations: Billing, support, onboarding, and contract processes are conducted 100% online to reduce material waste.
  • Remote Operations: As a cloud-native, remote-first business, we eliminate emissions tied to traditional office spaces, physical infrastructure, and commuting.

Our Commitments:

  • Promote green hosting adoption and sustainable performance practices among clients
  • Integrate DNS, CDN, and SSL solutions that emphasize energy efficiency
  • Reduce carbon impact by avoiding unnecessary on-premise infrastructure
  • Evaluate our vendors and partnerships through an environmental lens

🤝 SOCIAL IMPACT AND DIGITAL INCLUSION

We believe that digital access is a fundamental enabler of economic opportunity. Mazala Cloud is committed to building accessible, affordable, and inclusive services for entrepreneurs, startups, small businesses, and nonprofits.

Access & Equity:

  • Affordable Cloud Solutions: Simple and scalable hosting, domain, and DNS tools designed for small teams and solo users
  • Human-Centered Support: Plain-language guides, multilingual documentation, and fast, friendly support from real people
  • Digital Opportunity for All: Services designed to reach underserved regions and digitally excluded groups

Inclusive Workplace Practices:

  • Remote-First Hiring: We welcome talent from all geographies, backgrounds, and time zones
  • Emerging Talent Pathways: Mentorship and upskilling for early-career professionals and those transitioning into tech
  • Ethical Employment Culture: We foster work-life balance, pay fairness, and flexible contracts with dignity and transparency

🛡️ GOVERNANCE AND ETHICAL INFRASTRUCTURE

Trust and security are cornerstones of our operations. Mazala Cloud adheres to robust governance practices to ensure client data safety, service transparency, and ethical conduct.

Governance Practices:

  • Data Privacy & Security: End-to-end encryption, MFA enforcement, and compliance with Hong Kong privacy law, global best practices, and references to CPRA and GLBA where applicable
  • Transparent Pricing: No hidden fees or misleading upsells; all plans and renewals are clearly published and explained
  • Service Reliability & Consistency: Every account follows a standardized onboarding, delivery, and support protocol for traceability and fairness

📊 ESG ACCOUNTABILITY AT MAZALA CLOUD

We continually measure and refine our ESG practices through key impact metrics that align with our mission.

Key Metrics Tracked:

  • % of infrastructure powered by renewable energy or certified green providers
  • % of workflows operating fully paperless and remotely
  • % of clients from underserved communities or micro-enterprises
  • Resolution rate of support cases using accessible, plain-language resources
  • Infrastructure security audit rates and system vulnerability benchmarks

🤝 PARTNERING FOR A SUSTAINABLE DIGITAL FUTURE

Mazala Cloud welcomes partnerships with:

  • Sustainable data centers
  • Privacy-first infrastructure platforms
  • Accessibility-focused software providers
  • Mission-aligned developers and resellers

We believe that infrastructure is not just code and hardware—it’s a commitment to responsibility.

💬 Questions about our ESG practices?

📧 Email our ESG team at: esg@mazalacloud.com

🌐 Visit us: https://mazalacloud.com

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