Frequently Asked Questions (FAQ)

Welcome to the Mazala Cloud Help Center! Below are answers to the most common questions about our domain, hosting, SSL, and email services.

If you don’t see your question here, feel free to reach out to us at support@mazalacloud.com.

🧩 GENERAL QUESTIONS

Q1: What is Mazala Cloud?

Mazala Cloud is your one-stop platform for buying domains, hosting websites, securing them with SSL, and setting up professional email. We make it easy for anyone — from individuals to growing businesses — to get online quickly and safely.

Q2: Do I need to be technical to use Mazala Cloud?

No! We’ve designed everything to be beginner-friendly. If you can fill out a form or use email, you can manage your domain and hosting with Mazala Cloud. And if you ever need help, our support team is ready.

🌐 DOMAIN NAMES

Q3: What is a domain name?

A domain name is your website’s address — like yourbusiness.com. It’s how people find your site online.

Q4: How do I register a domain?

Just type the name you want into our search bar. If it’s available, you can register it with a few clicks. You can choose from over 500 domain endings like .com, .net, .ai, .store, and more.

Q5: What is domain privacy protection?

When you register a domain, your contact info is listed in a public database (WHOIS). With Mazala Cloud, we hide that information for free (where allowed), so you don’t get spam or unwanted calls.

Q6: Can I transfer my domain to Mazala Cloud?

Yes! Transferring your domain is easy. You’ll just need an authorization code (EPP code) from your current provider. We’ll help guide you through the steps with zero downtime.

💻 WEBSITE HOSTING

Q7: What is web hosting?

Hosting is what makes your website visible online. It stores your files and serves them when someone visits your site.

Q8: What types of hosting do you offer?

We offer beginner-friendly shared hosting that’s perfect for personal websites, blogs, and small business sites. It includes everything you need: control panel, email, backups, security, and more.

Q9: Can I host a WordPress site?

Yes! We support one-click WordPress installations and other CMS platforms too.

Q10: Is hosting secure?

Absolutely. All plans come with free SSL, firewall protection, daily backups, and malware scanning. Your site stays safe without any extra work from you.

Q11: Can I upgrade my hosting plan later?

Yes. You can upgrade anytime as your site grows. Just contact us and we’ll guide you through it.

🔒 SSL CERTIFICATES

Q12: What is an SSL certificate?

SSL secures your website and enables HTTPS. It protects data like logins, contact forms, and payment info, and shows the 🔒 padlock in the browser.

Q13: Why do I need SSL?

It builds trust, protects user data, improves search rankings, and prevents “Not Secure” browser warnings. It’s a must-have for any modern website.

Q14: Do I get SSL with my domain or hosting?

Yes! We offer free SSL installation for hosted domains. You can also purchase advanced SSL (e.g., wildcard, EV, OV) for extra validation or more complex needs.

Q15: How long does it take to activate SSL?

Basic SSL (DV) is usually activated within minutes. Business (OV) or Premium (EV) SSL can take a few days due to verification.

📧 EMAIL SERVICES

Q16: What is professional email?

Instead of using a free email like yourname@gmail.com, you can have an address like info@yourdomain.com. It looks professional and builds trust with your customers.

Q17: Can I access email on my phone or computer?

Yes! Mazala Cloud Email works with Outlook, Apple Mail, Gmail (via IMAP), and all major apps. You can also log in through our webmail portal.

Q18: Is email included with hosting?

Yes, we include basic email hosting with all plans. You can create and manage multiple addresses (e.g., info@, sales@, support@).

Q19: How much storage do I get?

Each mailbox includes at least 5GB of storage. If you need more, we can upgrade your mailbox anytime.

🔁 MIGRATIONS & SWITCHING PROVIDERS

Q20: Can you help me move my domain or website to Mazala Cloud?

Yes! We offer guided migration support for domains, websites, and email. Our team will walk you through the process so you don’t lose anything.

Q21: Will my site go offline during the transfer?

No, we ensure minimal or no downtime during the transfer process.

🔧 BILLING & SUPPORT

Q22: How do I pay for my services?

We accept major credit/debit cards and support secure online payments through our dashboard.

Q23: Will my services renew automatically?

Yes, to avoid accidental loss or downtime, all services auto-renew by default. You’ll get reminders before renewal, and you can cancel anytime.

Q24: What if I need help?

You can always contact us via email at support@mazalacloud.com. We respond quickly and offer personal support — not just chatbots.

Still Have Questions?

Let’s talk. We’re here to simplify commercial insurance and bonding—so you can run your business with confidence.